Refund policy

All sales are final. As we sell alcoholic beverages, we do not accept returns or exchanges for change of mind. Please review your order carefully before checkout.

Damaged, Defective or Incorrect Items. If your order arrives damaged, defective, or is not what you ordered, contact us at sea@shinanosea.com within 48 hours of delivery with your order number and photos of the item and packaging. Once verified, we will arrange a replacement or a full refund, including any shipping fees, at no cost to you. Please do not send any item back without contacting us first, our team will provide return instructions if a return is required.

Order Cancellation. Orders may be cancelled free of charge at any time before dispatch by contacting us at sea@shinanosea.com. Once an order has been dispatched, it cannot be cancelled.

How Refunds Are Processed. Approved refunds are issued to the original payment method within 7–10 business days of our confirmation. Processing time by your bank or card issuer may vary.

Nothing in this policy limits your rights under the Consumer Protection (Fair Trading) Act of Singapore.